Website Terms and Conditions – Arad Flowers

1. Introduction

Welcome to the Arad Flowers website, located at https://arad-flowers.online (hereinafter referred to as the "Website").

This Website is operated and managed by the company "Arad Flowers" (hereinafter referred to as the "Company").

The Website offers a platform for browsing products, ordering flower bouquets and gifts, and arranging delivery. The Company strives to maintain up-to-date information and pricing on the Website; however, changes may occur due to circumstances beyond our control.

By using the Website, you acknowledge that you have read and agreed to these terms and conditions.

2. Use of the Website

2.1 The Website is intended for users over the age of 18.

2.2 Using the Website, including placing orders, constitutes your acceptance of these terms.

2.3 The Company reserves the right to amend the terms and conditions at any time. It is recommended to review them before each use.

2.4 If you do not agree to the terms, please refrain from using the Website.

3. Product Orders and Payment

3.1 All prices displayed on the Website include VAT unless otherwise stated.

3.2 Orders on the Website are made using credit cards, as specified on the Website.

3.3 After placing and confirming an order, an email with the order details will be sent to the email address provided by the customer.

3.4 The Company reserves the right to decline orders that do not comply with the terms or in cases of payment issues.

4. Delivery Policy

4.1 Deliveries are made according to the areas and times specified on the Website.

4.2 Customers can choose to pick up their orders free of charge at the store, located at Shderot Hen 29/4a, Arad.

4.3 Delivery times may vary during busy periods or for reasons beyond the Company's control.

5. Order Cancellation and Refund Policy

5.1 Order cancellations are allowed within one hour of placement or at least five hours before the scheduled delivery time for advance orders.

5.2 Cancellations must be made via phone or email to arad.prahim@gmail.com.

5.3 Refunds for non-perishable items can only be issued if the items are returned in their original packaging within 14 days of purchase, in compliance with the law.

6. Copyright and Intellectual Property

6.1 All content on the Website, including images, texts, designs, and software, is protected by copyright laws.

6.2 Copying, reproducing, or using any content from the Website without prior written consent from the Company is prohibited.

7. Privacy Policy

7.1 The Company is committed to safeguarding the privacy of the information provided by its customers.

7.2 The Website may use your data to improve services and for marketing purposes, in compliance with the law.

7.3 Customers may opt out of receiving marketing emails by notifying the Company.

8. Contact and Customer Support

For inquiries, requests, or support, please contact us:

• Email: arad.prahim@gmail.com
• Mobile Phone: +972-52-7022564
• Store Phone: +972-8-9957503
• Hours of Operation: Sunday-Thursday 9:00-20:00, Friday and holiday eves 8:00-15:00.

9. Jurisdiction

Any disputes regarding these terms shall be governed by the laws of Israel and resolved in the Southern District Court.